SmartRoof – Roofing Contractors

6862 Elm St Suite 300, McLean, VA 22101, USA

About SmartRoof – Roofing Contractors

4.9 / 5

from reviews

    Erny Prada
    -
    January 09, 2025

    I recently worked with SmartRoot and had a somewhat mixed experience overall. The sales representative was fantastic—very helpful and informative throughout the process. However, the person responsible for showing us samples and helping us finalize our choices forgot to hand in a vital document, which caused confusion and delays in scheduling the installation date. Once everything was sorted out, the installation itself went smoothly and was completed in a single day, with the crew leaving the area clean and well-organized. Afterward, I did raise a few concerns, and although the project manager reassured me that everything was done correctly, he seemed primarily focused on getting the final payment paperwork signed. Ultimately, I dealt with multiple individuals, and each interaction felt different—some were straightforward, others less so—leading me to believe that every customer’s experience may vary depending on who they work with. Overall, I’d rate my experience a generous 3 out of 5 stars.

    D S
    -
    October 21, 2024

    Two sides to this experience: 1. Salesman up front was excellent. He did an amazing, detailed job of discovering and documenting all the damage to our roof. 2. Contract lead on site with us seriously bate and switched on us regarding terms of the loan and insurance covered portions that cost us thousands. When I requested consideration and attempted to return to what was promised, the SmartRoof office literally laughed at me. At that point, it was clear they are a marketing firm with a quantity goal over captured client relations. 3. Team on site was local 100% Latinos. As we speak Spanish fluently, we received enlightening feedback on how much they cost vs what we paid. I understand commercial retail markup well but the SmartRoof markup is abuse. Like Credit card interest rate abusive. 4. The Latinos did an excellent job. Hard workers, attention to detail but missed a critical spot. Major point. When I too pictures and made a point, I was placate bit delayed. When one pays $80,000 one expects a micron level attention to detail and absolutely complete work. Not to be placate, delayed and a list of excuses. I just want it fixed. After several months, the finishing work was completed. Again, the work is excellent. Management and corporate culture are pit of touch with client and do not represent well what is advertised. I would have been better off by far working with a local company. SmartRoof premium charges for name brand at the expense of any value to the client. I cannot give a positive referral and will not suggest anyone I know use the company.

    Justin
    -
    August 29, 2024

    By far the best experience I could imagine with getting a new roof. It began with unbelievable support from Nathan in navigating options, the insurance company, and claims process. Nathan remained responsive throughout the project. SmartRoof customer support continued with Field Supervisor Frank Scarchilli, who kept us updated daily on progress and addressed any questions we had immediately. The quality of work was exceptional and we could not be more happy. Thank you SmartRoof

    Tad Gruebel
    -
    October 23, 2024

    We had a great experience with SmartRoof. The entire process was excellent from the sales team to the installation. Alex and Connor (sales team) did a thorough job of explaining the entire process and helping us choose to right shingle and color for our roof. Connor (project manager) was on site the entire time during installation, answering our questions and updating us on the progress. The installation crew did a great job of cleaning up and removing the debris when they were finished. The roof looks fantastic and we are extremely satisfied with SmartRoof and would highly recommend.

    DRCC Host - Zack
    -
    November 22, 2024

    White glove service! Joel, Emmanuel, Frank, Nate and the internal team at Smart Roof did a great job communicating with me, working with insurance, and setting me up with a fantastic siding crew to fix my 1970s original puke green siding. Chris and the siding crew were true professionals and craftsman. They were considerate of our schedules, met after hours, and worked diligently to complete the project quickly. Everything went as planned and the results should ensure a beautiful, dry, and protected home for the next 30+ years. I highly recommend the Smart Roof team for any of your roofing or siding needs.

    SmartRoof – Roofing Contractors

    Our Address

    6862 Elm St Suite 300, McLean, VA 22101, USA

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