Excellent experience from initial estimate to job completion. We received several quotes for a total roof and gutter replacement. Not only were we impressed with the quality of materials and transparency in pricing, they were also very competitively priced and the representative listened to our concerns, areas of focus, and desired work schedule. Wonderful communication, customer service, and follow-up from the central office as well as explanation of process and estimatimation for completion time-frame. And to top it off, the work, while not rushed and what appears top quality, finished as promised, if not early. I, as the proper owner, was communicating and making decisions from out of the county and not once did that pose a problem as they were easy to communicte with in all forums: text, email, or phone call, with a variety of payment options available. Highly recommend!
Angela
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December 27, 2024
Edit: After posting the review, April resolved our remaining issue (thank you). I hope in the future Roofworks will have a knowledgeable foreman check the install so their customers do not need to point out issues. If their customers do find issues, I hope they'll also be more responsive to concerns.
A few of the issues:
* Installed the wrong range hood vent and refused to replace it for over a month, even with written proof from the manufacturer that the vent was insufficient for the purpose.
* Repaired a rafter and charged us for it without any prior communication. This should have required a permit and inspection.
* Initially omitted kickout flashing that was explicitly included in our quote. On the other side of the house, thought this caulk monstrosity was acceptable for kickout flashing (photo).
* When we pointed out the kickout flashing issue, the install follow-up guy was surprised to hear we were getting our siding replaced (which would have affected the flashing install). Their sales rep knew this and must not have told the team.
* Initially installed a different ridge vent on part of the roof and only replaced it when we pointed out that it looked different. Follow-up guy said the install team must have used a random piece from their truck instead of what was specified in our contract (photo 2).
* Customer service was poor beyond the sales quote. Installation team did not even tell us when they were done or do a walkthrough, just left.
For $19k, I expected much better from the start. I recommend finding someone with a better process for ensuring quality installation.
Waynonia Potts-Harris
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February 07, 2025
Roofworks provides timely and high quality roof service. The communication between the company and the customer is excellent. They take the time to explain your roof's needs, provide pictures, and overall exemplary service. Roofworks does superb work and stand behind the quality of their services.
Virginia Lorraine Fuller
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January 28, 2025
I don"t usually post but ROOFWORKS did an exceptional total replacement of my roof last year. They followed up with me immediately recently and sent the photos I needed to my insurance company to receive my annual homeowners discount. Also I waited before painting to make sure their were no issues. After all the rain and snow recently I am happy. and will be contacting a painting company to paint. They
were so professional I plan to use them again to replace my old garage roof.
V..L.Fuller
Laura Green
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November 22, 2024
I was looking to replace my roof, not because of an active leak, but more because of the age, small area of water damage in garage and my preference of making a large financial decision without the stress of an emergency.
In total, I received 3 estimates from 3 companies (Home Genius, Roof Works, & Roof Pups). My experience with the other 2 companies was like dealing with a used car salesperson. What I respected and appreciated about Dave Goldfein was the approach he took. He really understands all of the pieces of the larger picture and was able to educate me on what it all really meant. I never felt pressured, in fact, I felt comfortable to ask any question and get a clear answer. He didn't try to 'upsell' and didn't claim I needed additional work (when really, I did not).
Claudia from the office was genuine in our conversations, not blowing me off or not hearing what I said. She kept me informed of the what I could expect. When I called to see about scheduling a date, she patiently reviewed the steps of the process. My experiences with other companies' in the past, have been anything but helpful and respectful. I never felt like I was being given the runaround. She was pleasant, friendly and knowledgeable.
The crew worked hard all day to make sure everything was done the way it ought to be. They were all very friendly and highly skilled. They returned the following day to go around the perimeter with the magnet (it was dark when they left). The clean up was thorough and complete. Nothing was left behind. The result looks great, and the best part is the relief I feel knowing an excellent job was done to protect my home and family.
My best friend used them last year and had a similar experience to mine. She intended to only replace the skylights and had the unfortunate surprise to learn her roof was in pretty bad shape. I highly recommend Roof Works to anyone looking to replace their roof, whether emergency or planned. I don't give out recommendations of many companies but this is one I encourage you to consider.
Thank you for the peace of mind to everyone at Roof Works.
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9336 Annapolis Rd, Lanham, MD 20706, USA
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Excellent experience from initial estimate to job completion. We received several quotes for a total roof and gutter replacement. Not only were we impressed with the quality of materials and transparency in pricing, they were also very competitively priced and the representative listened to our concerns, areas of focus, and desired work schedule. Wonderful communication, customer service, and follow-up from the central office as well as explanation of process and estimatimation for completion time-frame. And to top it off, the work, while not rushed and what appears top quality, finished as promised, if not early. I, as the proper owner, was communicating and making decisions from out of the county and not once did that pose a problem as they were easy to communicte with in all forums: text, email, or phone call, with a variety of payment options available. Highly recommend!
Edit: After posting the review, April resolved our remaining issue (thank you). I hope in the future Roofworks will have a knowledgeable foreman check the install so their customers do not need to point out issues. If their customers do find issues, I hope they'll also be more responsive to concerns. A few of the issues: * Installed the wrong range hood vent and refused to replace it for over a month, even with written proof from the manufacturer that the vent was insufficient for the purpose. * Repaired a rafter and charged us for it without any prior communication. This should have required a permit and inspection. * Initially omitted kickout flashing that was explicitly included in our quote. On the other side of the house, thought this caulk monstrosity was acceptable for kickout flashing (photo). * When we pointed out the kickout flashing issue, the install follow-up guy was surprised to hear we were getting our siding replaced (which would have affected the flashing install). Their sales rep knew this and must not have told the team. * Initially installed a different ridge vent on part of the roof and only replaced it when we pointed out that it looked different. Follow-up guy said the install team must have used a random piece from their truck instead of what was specified in our contract (photo 2). * Customer service was poor beyond the sales quote. Installation team did not even tell us when they were done or do a walkthrough, just left. For $19k, I expected much better from the start. I recommend finding someone with a better process for ensuring quality installation.
Roofworks provides timely and high quality roof service. The communication between the company and the customer is excellent. They take the time to explain your roof's needs, provide pictures, and overall exemplary service. Roofworks does superb work and stand behind the quality of their services.
I don"t usually post but ROOFWORKS did an exceptional total replacement of my roof last year. They followed up with me immediately recently and sent the photos I needed to my insurance company to receive my annual homeowners discount. Also I waited before painting to make sure their were no issues. After all the rain and snow recently I am happy. and will be contacting a painting company to paint. They were so professional I plan to use them again to replace my old garage roof. V..L.Fuller
I was looking to replace my roof, not because of an active leak, but more because of the age, small area of water damage in garage and my preference of making a large financial decision without the stress of an emergency. In total, I received 3 estimates from 3 companies (Home Genius, Roof Works, & Roof Pups). My experience with the other 2 companies was like dealing with a used car salesperson. What I respected and appreciated about Dave Goldfein was the approach he took. He really understands all of the pieces of the larger picture and was able to educate me on what it all really meant. I never felt pressured, in fact, I felt comfortable to ask any question and get a clear answer. He didn't try to 'upsell' and didn't claim I needed additional work (when really, I did not). Claudia from the office was genuine in our conversations, not blowing me off or not hearing what I said. She kept me informed of the what I could expect. When I called to see about scheduling a date, she patiently reviewed the steps of the process. My experiences with other companies' in the past, have been anything but helpful and respectful. I never felt like I was being given the runaround. She was pleasant, friendly and knowledgeable. The crew worked hard all day to make sure everything was done the way it ought to be. They were all very friendly and highly skilled. They returned the following day to go around the perimeter with the magnet (it was dark when they left). The clean up was thorough and complete. Nothing was left behind. The result looks great, and the best part is the relief I feel knowing an excellent job was done to protect my home and family. My best friend used them last year and had a similar experience to mine. She intended to only replace the skylights and had the unfortunate surprise to learn her roof was in pretty bad shape. I highly recommend Roof Works to anyone looking to replace their roof, whether emergency or planned. I don't give out recommendations of many companies but this is one I encourage you to consider. Thank you for the peace of mind to everyone at Roof Works.