Adam was very pleasant and I was pleased with his work. He was knowledge and really quick doing his job. He explained everything and was very friendly.
gretchen Crosland
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January 30, 2025
Mr. Hawkins reported for service on time after sending a text message regarding his pending arrive. He was dressed appropriately and was extremely polite, curious and professional. He did a thorough job with the inspection required for the system. He responded to my questions to the best of his area of expertise and completed one small repair upon my request. He shared information and recommendations for future inspections and was very conscientious regarding the sanitation of my home. In whole he was a pleasant and knowledgeable young man and I would recommend him for future services for other M&S. customers .
Julie Boyer
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January 04, 2025
I am gold service member which comes with free inspections and priority service. Let me tell you about the level of service that I received that was far from gold. On December 13th, I had my electrical inspection. The tech identified a rusty hvac disconnect box that he suggested that I might want to be replaced. However, the tech missed the clearly visible and damaged hvac wiring in the original scope of work. Once he found these 2 damaged wires and stated I needed a new junction box as well (and doubled the price), I agreed to the expanded scope of work, however, the electrician did not have the wires for the job with him so I would have to reschedule. I gave him one week of availability before I left for Christmas which he completely ignored and offered three dates during the window of travel. He later clarified there was no availability for the original week that I offered. He then returns on January 2 to complete the job, however, upon inspection after he left there is a damaged wire running from the hvac to the newly installed junction box that is in clear sight. Why did he not fix this wire or even identify it in the inspection? Why fix two wires and leave a badly damaged third wire which runs through the newly installed junction box and not say anything (he had to see and touch this wire to do his repairs). It makes no sense for anyone who takes an ounce of pride in their work. It is clearly visible and right next to the wire replaced. See photos. I called back and tried to reschedule requesting anyone but this tech and was told the next availability was Jan 10. When I inquired if my gold status would get me priority scheduling for this third attempt to fix a problem, I was told that Michael and son only offered next available which was a week from now. I am kinda wondering why I even have a gold membership if their techs are missing obvious stuff, aren’t equipped to fix basic stuff, and can never schedule appointments with less than 1 week.
Update- the electrical manager that I reached explained that the tech did see the wire but forgot to mention it to me. The reasoning was he was an electrician and that wire was low voltage and therefore an hvac issue (ie it’s a problem but not his problem) Seems like a weird line to draw when you sell membership which includes hvac and electrical and the electrical tech is billing me for one project relating to fixing high voltage wiring on the hvac. But instead of correcting the electrical technician’s mistake in a timely manner, the electrical manager told me to wait a week and schedule another department to fix it. It just seems like the electrical department is just passing the buck. Electrical department of Michael and son seems rather incompetent, horrible communicators, and completely disinterested in working and providing worst in class customer service. Hopefully the hvac team is better.
This is the second job that michael and son did at my house this year with this service contract. The first was to replace a water heater. The original tech did a horrible job and the equipment shorted and died in 1 day. (Yep the brand new water heater lasted one day with a Michael and son’s wiring job). At least the plumbing manager, acknowledged this issue and the fault in the skill set of the tech and sent a more experienced tech to reinstall the water heater the next day and fix the numerous mistakes made by the first tech. A lot of which amounted to folks rushing and taking shortcuts which seems to be a theme with Michael and sons.
Hopefully this post helps others decide if a service contact for electric/hvac/plumbing for Michael and sons is a good deal (it is not) best case scenario to fix three damaged exterior wires is 3 visits with two departments over the course of 1 month. Anyone else could have fixed this issue in one hour on one day. This cannot be anyone’s idea of helpful service.
Bridget Harris
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January 04, 2025
My Tech Angel Ramos was wonderful. You can tell when someone love their job. He was polite caring and very knowledgeable. He explained and gave wonderful suggestions. He was excellent. His expertise was amazing. My husband and I were so impressed that we are getting additional services soon. I had a motor blower and ez trap install. I am so happy that we have heat now. I recommend Michael and Sons to everyone. Angel deserves 20 stars.Thanks again Angel for your incredible work.
Thomas Clemons
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December 20, 2024
David from Michael & Son upgraded the breaker box in our home. Our previous system was very old but he did a great job of getting us an up to code system that is much safer.
We plan on requesting him personally for future electrical work.
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6420 Erdman Ave, Baltimore, MD 21205, USA
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Adam was very pleasant and I was pleased with his work. He was knowledge and really quick doing his job. He explained everything and was very friendly.
Mr. Hawkins reported for service on time after sending a text message regarding his pending arrive. He was dressed appropriately and was extremely polite, curious and professional. He did a thorough job with the inspection required for the system. He responded to my questions to the best of his area of expertise and completed one small repair upon my request. He shared information and recommendations for future inspections and was very conscientious regarding the sanitation of my home. In whole he was a pleasant and knowledgeable young man and I would recommend him for future services for other M&S. customers .
I am gold service member which comes with free inspections and priority service. Let me tell you about the level of service that I received that was far from gold. On December 13th, I had my electrical inspection. The tech identified a rusty hvac disconnect box that he suggested that I might want to be replaced. However, the tech missed the clearly visible and damaged hvac wiring in the original scope of work. Once he found these 2 damaged wires and stated I needed a new junction box as well (and doubled the price), I agreed to the expanded scope of work, however, the electrician did not have the wires for the job with him so I would have to reschedule. I gave him one week of availability before I left for Christmas which he completely ignored and offered three dates during the window of travel. He later clarified there was no availability for the original week that I offered. He then returns on January 2 to complete the job, however, upon inspection after he left there is a damaged wire running from the hvac to the newly installed junction box that is in clear sight. Why did he not fix this wire or even identify it in the inspection? Why fix two wires and leave a badly damaged third wire which runs through the newly installed junction box and not say anything (he had to see and touch this wire to do his repairs). It makes no sense for anyone who takes an ounce of pride in their work. It is clearly visible and right next to the wire replaced. See photos. I called back and tried to reschedule requesting anyone but this tech and was told the next availability was Jan 10. When I inquired if my gold status would get me priority scheduling for this third attempt to fix a problem, I was told that Michael and son only offered next available which was a week from now. I am kinda wondering why I even have a gold membership if their techs are missing obvious stuff, aren’t equipped to fix basic stuff, and can never schedule appointments with less than 1 week. Update- the electrical manager that I reached explained that the tech did see the wire but forgot to mention it to me. The reasoning was he was an electrician and that wire was low voltage and therefore an hvac issue (ie it’s a problem but not his problem) Seems like a weird line to draw when you sell membership which includes hvac and electrical and the electrical tech is billing me for one project relating to fixing high voltage wiring on the hvac. But instead of correcting the electrical technician’s mistake in a timely manner, the electrical manager told me to wait a week and schedule another department to fix it. It just seems like the electrical department is just passing the buck. Electrical department of Michael and son seems rather incompetent, horrible communicators, and completely disinterested in working and providing worst in class customer service. Hopefully the hvac team is better. This is the second job that michael and son did at my house this year with this service contract. The first was to replace a water heater. The original tech did a horrible job and the equipment shorted and died in 1 day. (Yep the brand new water heater lasted one day with a Michael and son’s wiring job). At least the plumbing manager, acknowledged this issue and the fault in the skill set of the tech and sent a more experienced tech to reinstall the water heater the next day and fix the numerous mistakes made by the first tech. A lot of which amounted to folks rushing and taking shortcuts which seems to be a theme with Michael and sons. Hopefully this post helps others decide if a service contact for electric/hvac/plumbing for Michael and sons is a good deal (it is not) best case scenario to fix three damaged exterior wires is 3 visits with two departments over the course of 1 month. Anyone else could have fixed this issue in one hour on one day. This cannot be anyone’s idea of helpful service.
My Tech Angel Ramos was wonderful. You can tell when someone love their job. He was polite caring and very knowledgeable. He explained and gave wonderful suggestions. He was excellent. His expertise was amazing. My husband and I were so impressed that we are getting additional services soon. I had a motor blower and ez trap install. I am so happy that we have heat now. I recommend Michael and Sons to everyone. Angel deserves 20 stars.Thanks again Angel for your incredible work.
David from Michael & Son upgraded the breaker box in our home. Our previous system was very old but he did a great job of getting us an up to code system that is much safer. We plan on requesting him personally for future electrical work.