Long Home Products

8530 Corridor Rd, Savage, MD 20763, USA

About Long Home Products

4.5 / 5

from reviews

    Sarah Flores
    -
    April 02, 2024

    David was a true professional. He listened to our needs and customized our quote to match our preferences and ultimately our budget. We would definitely continue to work with this company for our future home renovations and I look forward to our new bathrooms! The process was quick and efficient. David made sure we thoroughly understood the sales and installation process. And I would recommend David to my friends and family.

    Deborah Clouser
    -
    January 28, 2024

    I had a roof & rainspouting installed Sept. 2020. Was not happy that the shingles were installed over sagging sub-wood(?). So, I have a new sagging roof. The main guy on my job site was offering rainspouting sidework to neighbors. It made me question his integrity and where he gets the supplies? Dec. 2023 I had a roof leak. It was repaired by LONG. Exposed nail I was told. Before the inside ceiling could be repaired I had a 2nd leak. Same guys came out. Could not find the problem. They said maybe I could tell where it was coming from the next rain and take pics to help them. After much thought I called long for a 2nd opinion before I sustained more interior damage. A production Mgr came out and found the problem: wrong type of shingles on the roof pitch AND shingles installed over sagging wood does not allow them to lay smooth, hence, water gets around them. Someone was supposed to come out Saturday 01/6/23 to measure roof for repair. No show no call. Today, 1/9 (eastern shore of MD) schools and businesses closing early due to incoming severe weather and I still have 2 holes inside ceiling with cold air pouring in, roof has not been measured for repair OR secured against further damage. I have yet to hear from anyone. When you do call the first question "are you calling for a quote?". Clearly greed. No doubt, installing but not correcting what was an unprofessional install. 1/27 /24 since this last review I've had 2 appoints for repair scheduled by Alexander Pelegan and neither day did they show nor did I get a call explaining the no show. Today they were supposed to be here to repair first thing this morning. Sunny day, nice weather, No show, no call. At 9:53 am I called production. No answer. I then called Joshawa Herr, production Mgr. He said he was going to look into it. It is now 11:36 and I've yet to hear back from him either. Unbelievable. The response to my initial review was to let someone know what is going on. How many calls and appointments can you make? THEY should have reached out to ME to resolve this. $10,000 3 year old leaking roof and trash bags taped to my ceiling.

    Ms TRS1
    -
    April 11, 2024

    It was such a pleasure to have Ms, Teresa in my home today. She has a plethora of knowledge and I was able to learn a lot from her in our short time together. She actually felt more like a friend advising vs someone selling me something and that made my decision making process much easier. There was no pressure and I appreciate that! I can’t wait to have my new door installed.

    Maria Velazquez
    -
    May 30, 2024

    Doors and a bathroom remodel were done by Long Home. Beautiful product. However, maintenance service was required. The tech (Luis) was on time, polite, informative, made repairs were needed, and made notations for main office of other work for them to follow up on. He was professional and cleaned up the work area.

    Jennifer “Divine” Fosuaah
    -
    March 10, 2024

    Teresa was extremely phenomenal! She’s very resourceful, knowledgeable, personable and experienced sales representative. Great customer service is hard to come by these days and she set the bar high!! When you talk to her it seems as if you known her for years!! Thank you Teresa for your great customer service and support. My entire family appreciate you so much for helping us 😊❤️!!

    Long Home Products

    Our Address

    8530 Corridor Rd, Savage, MD 20763, USA

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