I had a great experience with Drew & Sons Plumbing Corp. today when Miguel and Luis came to service my water softener. They showed up on time and were careful to put coverings on their shoes before entering my home. Right from the beginning, they were friendly, courteous, and professional. Miguel took the time to explain how the unit worked and walked me through the various shutoff valves. They answered all my questions, even some I hadn’t thought of, and offered helpful info about my water heater too. After checking the unit, they tested the hardness and softness of both the cold and hot water. Their knowledge was impressive, and they generously shared their expertise. I am extremely satisfied with their service and would highly recommend them.
D Forbes
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March 01, 2025
We recently had a new water heater put in along with some plumbing repairs, which involved updating and securing various fittings and pipes during our home renovation. Luis, our plumber, was very professional and reliable. He was considerate and kept everything clean after each visit. Sometimes we were home, but often we weren't, yet after meeting him initially, we felt completely comfortable leaving him to finish each task due to his clear and confident communication from the beginning. Plumbing can be a pricey service, but the quality and attention to detail were well worth it. The office team was quick and responsive with estimates and scheduling, which is something many small businesses struggle with. Overall, we had a great experience!
Shawna Miles
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March 10, 2025
I recently found that my water heater was leaking at home. I called a plumbing service, and Miguel arrived within the hour, just as promised. He took the time to explain my options for repair or replacement. Miguel was very professional, knowledgeable, and friendly. Since my water heater was quite old and never had sediment flushed out, I decided to go ahead and replace it. They had the right size in stock, so the new water heater was delivered right to my home while Miguel was still there. He and Johnathan quickly drained the old unit, disconnected it, loaded it into their van, and installed the new water heater in my garage. From my initial call to the delivery of the new tank and the removal of the old one, everything was done quickly and efficiently in about 3 to 3.5 hours. I was really impressed with the quality of the work and the prompt service I received. I would definitely choose this plumbing service again for any future plumbing needs.
Nina Hess
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February 21, 2025
Our water heater needed some repairs, so we started making calls. It’s surprising how often you encounter poor customer service these days. Usually, you don’t get a callback, or the reps can be rude. We were still waiting for a return call from the first plumber we contacted. My husband noticed the great reviews for Drew & Sons Plumbing Corp., so we decided to reach out to them. Luis was friendly and eager to assist! He mentioned he could send someone out that very day! He was incredibly helpful. Miguel arrived that afternoon. He was pleasant and had our water heater fixed in no time. He explained everything he was doing, replaced both elements on the heater, and cleaned out the calcium buildup. I would definitely recommend Drew & Sons Plumbing Corp. Don’t waste your time calling anyone else!
Jordyn Price
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March 05, 2025
We had some concerns with a strange smell coming from our water. When we checked the water in the heater, it had a rusty color. I first reached out to a service provider I have a policy with, and they sent a plumber. This plumber drained the water heater and mentioned an anode rod issue, which wasn’t covered by my policy. He concluded that everything was fine. We decided to get a second opinion and contacted another plumbing service that I’ve recommended to friends and family before. They kept us updated on when to expect their arrival. Our technician, Miguel, was fantastic! He was professional, friendly, and very knowledgeable. He discovered a crack in one of the anode rods that the previous plumber had missed. We ended up purchasing a new water heater, and I can confidently say that I would highly recommend this plumbing service for any of your needs. They truly know their trade.
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6116 MacBeth Dr #6300, Baltimore, MD 21239, USA
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I had a great experience with Drew & Sons Plumbing Corp. today when Miguel and Luis came to service my water softener. They showed up on time and were careful to put coverings on their shoes before entering my home. Right from the beginning, they were friendly, courteous, and professional. Miguel took the time to explain how the unit worked and walked me through the various shutoff valves. They answered all my questions, even some I hadn’t thought of, and offered helpful info about my water heater too. After checking the unit, they tested the hardness and softness of both the cold and hot water. Their knowledge was impressive, and they generously shared their expertise. I am extremely satisfied with their service and would highly recommend them.
We recently had a new water heater put in along with some plumbing repairs, which involved updating and securing various fittings and pipes during our home renovation. Luis, our plumber, was very professional and reliable. He was considerate and kept everything clean after each visit. Sometimes we were home, but often we weren't, yet after meeting him initially, we felt completely comfortable leaving him to finish each task due to his clear and confident communication from the beginning. Plumbing can be a pricey service, but the quality and attention to detail were well worth it. The office team was quick and responsive with estimates and scheduling, which is something many small businesses struggle with. Overall, we had a great experience!
I recently found that my water heater was leaking at home. I called a plumbing service, and Miguel arrived within the hour, just as promised. He took the time to explain my options for repair or replacement. Miguel was very professional, knowledgeable, and friendly. Since my water heater was quite old and never had sediment flushed out, I decided to go ahead and replace it. They had the right size in stock, so the new water heater was delivered right to my home while Miguel was still there. He and Johnathan quickly drained the old unit, disconnected it, loaded it into their van, and installed the new water heater in my garage. From my initial call to the delivery of the new tank and the removal of the old one, everything was done quickly and efficiently in about 3 to 3.5 hours. I was really impressed with the quality of the work and the prompt service I received. I would definitely choose this plumbing service again for any future plumbing needs.
Our water heater needed some repairs, so we started making calls. It’s surprising how often you encounter poor customer service these days. Usually, you don’t get a callback, or the reps can be rude. We were still waiting for a return call from the first plumber we contacted. My husband noticed the great reviews for Drew & Sons Plumbing Corp., so we decided to reach out to them. Luis was friendly and eager to assist! He mentioned he could send someone out that very day! He was incredibly helpful. Miguel arrived that afternoon. He was pleasant and had our water heater fixed in no time. He explained everything he was doing, replaced both elements on the heater, and cleaned out the calcium buildup. I would definitely recommend Drew & Sons Plumbing Corp. Don’t waste your time calling anyone else!
We had some concerns with a strange smell coming from our water. When we checked the water in the heater, it had a rusty color. I first reached out to a service provider I have a policy with, and they sent a plumber. This plumber drained the water heater and mentioned an anode rod issue, which wasn’t covered by my policy. He concluded that everything was fine. We decided to get a second opinion and contacted another plumbing service that I’ve recommended to friends and family before. They kept us updated on when to expect their arrival. Our technician, Miguel, was fantastic! He was professional, friendly, and very knowledgeable. He discovered a crack in one of the anode rods that the previous plumber had missed. We ended up purchasing a new water heater, and I can confidently say that I would highly recommend this plumbing service for any of your needs. They truly know their trade.